Shipping Policy
Fast, Reliable Shipping from Jupiter Watersports
We're committed to getting your gear to you quickly, safely, and at the best possible shipping rates. Below you'll find everything you need to know about shipping costs, delivery methods, oversized items, and what to do if your order arrived damaged.
Free Shipping
We offer FREE standard shipping on most orders over $99.99 within the contiguous United States.
Free Shipping Excludes:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- International
- Oversized freight items
- Clearance Items
- Used/Demo Items
- Electric Items
Shipping Rates
|
ORDER TYPE |
SHIPPING COST |
NOTES |
| Orders over $99.99* | FREE | Contiguous U.S. Only |
| Orders under $99.99 | Calculated at Checkout | Based on weight & destination |
| Clearance / Used / Demo Items | Calculated at Checkout | Based on weight & destination |
| Oversized Boards | $179.99 | Airport Pickup Required |
| Oversized Bags | $49.99 | Flat Rate |
| Skim / Wake / Boogie Boards | $39.99 | Flat Rate |
| Jackite [Poles & Birds] | $20.99 | Flat Rate |
| Alaska, Hawaii, & Territories | Calculated at Checkout | Additional charges may apply |
| International | Calculated at Checkout | All Import duties and Taxes Included |
Shipping Methods
We ship using trusted carriers including:
- UPS
- USPS
- FedEx
International shipments are typically sent though:
- DHL
- FedEx International
- UPS Worldwide
Expedited Shipping
Need your order faster?
Expedited shipping options and pricing available at checkout.
Contact our team at warehouse@jupiterwatersports.com or 561-427-0240 EXT 4 if you have questions.
Oversized Item Shipping
Large items often require specialized freight carriers or airport cargo pickup.
Because freight pricing changes frequently, some oversized shipments may require an updated shipping quotes after your order is placed.
| PRODUCT |
STANDARD SHIPPING |
FRIEGHT REQURED |
| Harness | ✅ | |
| Wings | ✅ | |
| Kites | ✅ | |
| Kiteboards | ✅ | |
| Wing Boards | ✅ | |
| Downwind Boards | ✅ | |
| SUPs | ✅ |
Airport Self-Pickup
We offer a convenient and economic way to safely ship oversize items without paying residential freight rates.
Benefits
- Lower shipping costs than residential freight in many cases
- Faster transit times
- Reduced risk of shipping damage
- Convenient pickup at your nearest participating terminal
Our Schedule
- Shipments depart twice per week
- You'll receive tracking information and pickup instructions once your shipment has been booked
- A valid government-issued ID is required when picking up your shipment.
If airport pickup is the best option for your order, our team will contact you to coordinate the closest location and time.
Weekly Airport Cargo Shipments
Unlike many retailers that consolidate cargo shipments on a biweekly schedule, Jupiter Watersports ships qualifying airport cargo orders TWICE A WEEK, helping you get on the water sooner.
International Shipping
We proudly ship to 180 countries worldwide!
International shipping rates for standard-sized products are calculated during checkout.
Oversized products require a custom freight quote.
Please note:
- Import Duties
- Customs fees
- VAT
- Brokerage chargers
are the responsibility of the customer and are all calculated at checkout for your convenience and peace of mind.
Please note that all international orders are FINAL SALE.
Shipping Process Timeline
Order Placed
⬇️
Order Processed (1-2 business days for in stock items)
⬇️
Carrier Pickup (Daily by 3:30pm EST)
⬇️
Tracking Email Sent
⬇️
Delivered
Damage Inspection
Please inspect your shipment upon delivery.
If damage is visible:
- Take photos of both the shipping condition and product.
- Contact us within 48 hours at warehouse@jupiterwatersports.com
- Please keep all packaging material and boxes until advised.
This helps us resolve carrier claims as quickly as possible.
Returns & Exchanges
If you need to return an item, please review our Return Policy before shipping your product.
Key Reminders:
- Returns are accepted within 30 days of purchase
- Product must be new, unused, and in original packaging
- Return shipping responsibility depends on the original shipping method
- International orders are not eligible for return
- Clearance, Used, Demo, and Electric items are final sale
For complete return instructions, please visit our Return Policy.
Frequently Asked Questions
When will my order ship?
Most in-stock orders ship as quickly as same day during normal business hours. If there is any delay, we'll contact you immediately.
How do I track my shipment?
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Can I ship to a PO Box?
Small items may be shipping to PO boxes through USPS. Oversized freight items cannot be delivered to PO boxes.
Do you ship internationally?
YES! We ship to 180 countries worldwide. Oversized items may require a custom freight quote.
What if my order arrives damaged?
Notify us within 48 hours of delivery and send photos of both product and packaging so we can begin a carrier claim as quickly as possible.
Questions?
If you have any questions before placing your order, we're always happy to help.
Give us a call at 561-427-0240.