We want you to love your gear.

If something isn’t quite right, we’re here to help. Most new, unused items can be returned within 30 days of delivery for return, exchange, or store credit.

QUICK SUMMARY

Eligible Returns

We gladly accept returns on most new merchandise when:

• Item is unused & all accessories included
• Original tags and packaging are included
• Original sales receipt included
• Product is in resaleable condition
• Return is requested within 30 days

Return Shipping

If you paid shipping on your original order-

We will provide a prepaid return shipping label

If your original order qualified for FREE shipping-

The customer is responsible for return shipping costs.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Clearance or Final Sale Items
• Used & Demo Equipment
• Inflated/Unrolled Kites or Wings
• Installed or Mounted products
• Battery-powered/Electric Products
• Gift Cards
• Lessons
• International Orders

No Returns or exchanges will be accepted after this 30-day period.

Kites, Wing, & Technical Equipment

To ensure every customer receives factory-new equipment:

• Kites and wings that have been unrolled/inflated cannot be returned.
• Control Bars must remain unwrapped and unused

If you're unsure which equipment is right for you, contact us before purchasing. We're happy to help!

USED, DEMO, CLEARANCE, & ELECTRIC Equipment

These items are Final Sale & are not eligible for returns, exchanges, refund, store credit, loyalty points, or free shipping.

Please carefully review product details, sizing, compatibility, and specifications before completing your purchase.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect:

Please contact us within 48 hours or delivery at warehouse@jupiterwatersports.com.

Include:

• Order number
• Photos of the item
• Photos of the packaging

We'll work quickly to resolve the issue through shipping claim, repair, or the manufacture's warranty process.

How to Start a Return

Step 1

Email warehouse@jupiterwatersports.com

Include:

• Order Number
• Item(s) you'd like to return
• Reason for return

Step 2

We'll email your Return Authorization and shipping instructions.

Step 3

Package your item securely and send it back Please send return tracking to warehouse@jupiterwatersports.

Note: Returns will be refused if the products arrive damaged due to improper packaging or handling by the customer and/or shipping carrier. We are not responsible for any returned products that are damaged or lost in transit.

All returns are to be shipped to

Jupiter Watersports

c/o Returns Dept.

7521 SW Jack James Dr

Stuart, FL 34997

Step 4

Once inspected, your refund will be processed within 5 business days to your original payment method.

Note: Should the original payment method not be possible, we can then offer the equivalent store credit only.

Exchanges

Need another size or color?

Contact us before returning your item. If a replacement is available, we'll help coordinate an exchange

Lessons & Rentals

We require optimal conditions to conduct safe & enjoyable lessons. As a result, we may need to reschedule your lesson after booking.

All lessons are non-refundable, but can be rescheduled for another time, or used as credit towards any in-store or online gear purchases.

Warranty Information

Manufacturer warranties vary by brand.

If your product develops a defect after use, we'll gladly help you start the warranty process within the manufacturer when applicable. Visit our Warranty Page for more information. 

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please accomplish this EU Right of Withdrawal Form